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Would you like to
have a say about the services provided at Woodbridge Practice? The Woodbridge Practice would like to hear your views. By providing your
email details we can add them to a contact list that will mean we can contact
you by email every now and again to ask you a question or two. Fill in the details
on the patient group registration form and email it back to us, hand it back to
reception or post it into the “compliments and comments” box and we will
add your email address to our contact list. You
collect a registration form from reception and hand in at the surgery
or alternatively download the form from here:
nte-pct.woodbridgepatgroup@nhs.net
Patient Group Frequently Asked Questions 1 – Why are you asking
people for their contact details? We would like to be
able to contact people occasionally to ask them questions about the surgery and
how well we are doing to identify areas for improvement. 2 –
Will my Doctor see this information? This information is
purely to contact patients to ask them questions about the surgery, how well we
are doing and ensure changes that are being made are patient focussed. If your
doctor is responsible for making some of the changes in the surgery they might
see general feedback from patients. 3 –
Will questions you ask me be medical or personal? We will only ask
questions about the practice. 4 –
Who else will be able to access my contact details? Your contact details
will be kept safely and securely and not shared with anyone else. 5 –
How often will you contact me? Not very often, once
a month. 6 –
What is the patient group? This is a group of volunteer
patients who are involved in making sure the surgery provides the services
needed. 7 –
What if in no longer wish to be on the contact list or I leave the surgery? We will ask you to
let us know by email if you do not wish to receive further messages. |
Updates We have completed our annual Patient Survey. Please find a summary of the results below. If you would like a full copy of the survey please contact us on the following email address and will we send you a copy. nte-pct.woodbridgepatgroup@nhs.net Patient Survey Results - Summary How do you rate the way you were treated by the receptionists at your practice? Very Poor - 1% Poor - 1% Fair - 10% Good - 28% Very Good - 37% Excellent - 22% How do you rate the hours your practice is open for appointments? Very Poor - 1% Poor - 3% Fair - 16% Good - 35% Very Good - 29% Excellent - 14% What additional hours would you like the practice to be open? Early Mornings - 2% Lunch Times - 1% Evenings - 28% Weekends - 30% None, i'm satisfied - 32% Thinking of times you want to see a particular GP, how quickly do you usually get to see them? Same Day - 3% Next Working Day - 4% Within 2 Working Days - 7% Within 3 Working Days - 7% Within 4 Working Days - 11% 5 or More Working Days - 60% Does Not Apply - 7% Think of times that you have phoned the practice, how do you rate the ability to get through on the phone? Very Poor - 10% Poor - 22% Fair - 29% Good - 23% Very Good - 9% Excellent - 3% Dont Know / Never Tried - 3% In general how often do you get to see your usual GP? Always - 6% Almost Always - 17% Alot of the Time - 13% Some of the Time - 33% Almost Never - 14% Never - 3% All things considered, how satisfied are you with your practice? Completley Satisifed - 19% Very Satisfied - 32% Fairly Statisfied - 32% Neutral - 5% Fairly Dissatisfied - 4% Very Dissatisfied - 1% Completley Dissatisfied - 3% Woodbridge Practice Participation Survey, Action Plan and Report The Partners and Staff of Woodbridge Practice would like to thank our Patients for engaging in our recent Patient Survey. We would like to forward a special thank you to members of our Patient Participation Group, who have helped and supported us in this process. Background – Developing our Patient Group In July 2011 Woodbridge Practice had a patient list size of 21,200 patients, the majority of patients living in Thornaby (49%) and Ingleby Barwick (51%). Using guidance supplied by the National Association of Patient Participation (NAPP) we advertised for patients to join our Patient Group via posters, call boards, prescriptions and our Practice website. To ensure that the group was representative of the whole practice population it was decided that we would form a Virtual Patient Participation Group, to offer patients the opportunity to take part at their own convenience. However, a paper format was offered for those patients without computer access. We redesigned our website and added a patient group page. We had lockable boxes put into both reception areas so patients could make compliments and comments about the practice and do this with anonymity if they chose to whether they were involved in the patient group or not. The Patient Group was formed in September 2011, with a total of 24 members. We have 1 member who doesn’t have access to internet and correspondence is by post. Sex
Age
Ethnic Background
How would you describe how often you come to the practice?
Although group joining forms are available via Reception, New Patient Packs and our Practice website, we feel that the younger patient population would engage more via social networks and this is an area the practice is exploring. The Survey When formatting the intended Patient Survey the Practice gave consideration to:
Due to the limited numbers volunteering to join the Patient Group, it was suggested that a survey of all patient views on both Thornaby and Ingleby sites should be carried out to identify the real problem areas to focus on. Using the nationally recognised survey tool, The General Practice Assessment Questionnaire (GPAQ), a draft of the questionnaire was sent to our Patient Group for information and comments, explaining that the survey would be carried out between January and February and the results of the survey and a suggested action plan would be sent to them for their comments/approval, as soon as the results had been collated. Forms were given out to every patient who attended the practice during a period of six weeks, January – February. We received a total number of 611 completed questionnaires from patients. The results identified two main areas of improvement on both sites: 1. Telephone Answering 2. Access to Appointments It was agreed that a further two areas would be advertised:
Identified Areas of Improvement and Action Plan
In March 2012 the results of the survey and draft Action Plan were
forwarded to the Patient Group for their comments/approval. Conclusion The results of the survey and action plan were posted onto the Practice
website on 31st March 2012, followed by a report to Practice
patients. The opening hours of the
Practice have also been posted on the website and within the surgery and
include: Normal opening
Hours of the Practice 8.00am –
6.30pm Services can be
obtained face to face or via telephone Extended hours
Monday to Friday 7.30am
opening
Tuesday and
Thursday 7.30pm closing Display boards are in the process of being prepared for the waiting
areas of Thornaby and Ingleby sites. It has been agreed to review and report progress of the Action Plan to
the Patient Group and all patients on a quarterly basis, June, September,
December, via waiting room displays and the Practice website. During this time any comments/suggestions
will be taken into consideration. Next Patient
Survey: January – February 2013 We are always grateful for support from our patients and their views.
If you have any thing that you wish to discuss or any compliments or comments
please speak to the reception team or email
nte-pct.woodbridgepatgroup@nhs.net If you would like to be involved in the patient group please complete
the registration form available on our Practice website www.woodbridgepractice.co.uk or,
in paper format - from reception. Please
telephone the Practice if you wish the registration form to be posted to you. Kind regards. The |