Opening Times

Lightbox Image

Extended Hours

Extended hours are available at both sites with early morning appointments from 07:00am.

Monday

08:00 - 08:30 emergency calls only taken

08:30 - 18:00 routine calls taken

Tuesday

08:00 - 08:30 emergency calls only taken

08:30 - 18:00 routine calls taken

Wednesday

08:00 - 08:30 emergency calls only taken

08:30 - 18:00 routine calls taken

Thursday

08:00 - 08:30 emergency calls only taken

08:30 - 18:00 routine calls taken

Friday

08:00 - 08:30 emergency calls only taken

08:30 - 18:00 routine calls taken

Weekend Closed

Phlebotomy Opening Times

Thornaby

Mornings - Monday to Friday 08:00am-12:20pm

Afternoons - Monday, Tuesday, Wednesday 1:00pm 2:50pm and Friday 1:00pm - 4:50pm

Ingleby Barwick

Monday to Friday 08:00am till 12:30pm

Wednesday Closed

Tuesday and Thursday 1:00pm till 3:00pm.

Dental Emergencies

If you have a regular NHS dentist and need urgent treatment, contact your dentist for advice. 

If you do not have a regular NHS dentist, you can contact NHS 111. They can give you details of out-of-hours dental services in your area. They will be able to inform you of urgent care services near you that provide emergency dental treatment.

Out-of-hours dental care

If you have a problem outside normal practice hours or you're in pain, you can first try helping yourself by taking painkillers. If you feel the problem can wait until normal practice hours, you can call NHS 111 for self-care advice. 

Emergency dental care

If your problem is more urgent, you can access out-of-hours dental services in your area by calling:

  • your dentist, who should have an answerphone message with details of how to access treatment out of hours  
  • NHS 111

Go to the accident and emergency (A&E) department of your local hospital if you:

  • are in severe pain that is not helped by painkillers
  • are bleeding a lot and it won't stop
  • trauma of the face, mouth or teeth after a recent accident or injury

NHS out-of-hours or emergency dental care

NHS dental care is available in an emergency if it is clinically necessary, whether or not you have a regular dentist.

Emergency and out-of-hours NHS dental care will cost you £19.70. After this you may have to make another appointment for separate non-urgent treatment, where you will have to pay a second charge in the relevant treatment band.

When We Are Closed

Lightbox Image
  • If you need medical help fast but it’s not an emergency call 111
  • If it’s a life-threatening emergency call 999
  • NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency
  • Calls to 111 are FREE from landlines and mobiles
  • NHS 111 is available 24/7, every day of the year

When to call 111

You should call 111 when:

  • you think you need to go to A&E or to another NHS urgent care service
  • your GP surgery is closed and you need healthcare advice
  • you don’t know who to call for medical help

When to call 999

Call 999 for life threatening emergencies such as:

  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

Out-of-hours services are provided during the following periods when the surgery is closed:

Monday to Thursday 18:00 - 08:00

Friday from 18:00 through to 08:00 Monday and throughout bank holidays

During normal practice opening hours, the practice remains your first point of contact for all routine requests.

For more information about NHS 111, please read the frequently asked questions www.nhs.uk/111

NHS 111

Lightbox Image

1. What is NHS 111?

NHS 111 is a new telephone service being introduced to make it easier for you to access local health services, when you have an urgent need.

If you need to contact the NHS for urgent care there are only three numbers to know; 999 for life-threatening emergencies; your GP surgery; or 111.

When you call 111 you will be assessed, given advice and directed straightaway to the local service that can help you best – that could be an out-of-hours doctor, walk-in centre or urgent care centre, community nurse, emergency dentist or late opening chemist.

NHS 111 is available 24 hours a day, 7 days a week, 365 days a year.

Calls from landlines and mobile phones are free.

 2. How does it work?

Calling 111 will get you through to a team of fully trained call advisers, who are supported by experienced nurses. 

They will ask you questions to assess your symptoms, and give you the healthcare advice you need or direct you to the right local service.

Where possible, they will book you an appointment or transfer you directly to the people you need to speak to. 

If they think you need an ambulance, one will be sent just as quickly if you had dialled 999.

3. When do you use it?

You should call 111 if:

  • you need medical help fast, but it’s not a 999 emergency;
  • you don’t know who to call for medical help or you don't have a GP to call;
  • you think you need to go to A&E or another NHS urgent care service; or
  • you require health information or reassurance about what to do next.

4. Why should you use it?

 NHS 111 will direct you straight away to the local service that can help you best.  

5. How much do calls to NHS 111 cost?

Calls to the NHS 111 service are free from both landlines and mobile phones, so it won’t cost you a penny.

6. Is the NHS 111 service available 24/7?

 Yes, NHS 111 is available 24 hours a day, 7 days a week, 365 days a year. 

7. Who answers NHS 111 calls?

The North East Ambulance Service handles 111 calls for North East England in partnership with Northern doctors Urgent Care. 

Calls are answered by fully trained call advisers, who are supported by experienced nurses.

8. Is the service available to people with a hearing impairment or communication difficulties? 

People with communication difficulties or impaired hearing are able use the NHS 111 service via a textphone by calling 18001 111.  

Calls are connected to the TextDirect system and the textphone will display messages to tell the user what is happening. 

Typetalk Relay Assistant will automatically join the call and they will speak the users typed conversation to the NHS 111 call adviser and will type back the adviser’s conversation, so that this can be read this on the caller’s textphone display (or computer).

9. Is the service accessible to non-English Speakers? 

The NHS 111 service uses a translation service so that it is accessible to people who do not speak English. 

Callers who do not speak English should state the name of the language they want to conduct the conversation in and the interpreting service will be utilised. Test