Current Location : Home Prescriptions SystmOnline


 Please click this link to order your medications 


From the 1st June 2013 the email facility will no longer be available.

Ordering your prescription through systmonline allows you to order your medication anytime of the day – any day of the year.

Please allow at least 48 working hours before collecting your prescription and a further 24 working hours to collect if from a chemist – please note if your request is made after 10am it will not get dealt with until the next working day.

SystmOnline Information

You can only order medications that are on repeat with this service. If you require anything else you will have to put in a written request at the surgery.

This facility is available 24 hours a day 365 days of the year. However the website can only be accessed from within the UK.


Prescriptions take 48 working hours to collect from the surgery and 72 working hours to collect from a chemist of your choice. If you request is put in after 10am please allow a further 24 working hours before collecting your prescription.


If you need an emergency prescription or the prescription sooner than 48 working hours we suggest you do not use this service and contact the Practice on the dedicated prescription lines.


You need to register to become a user for this service. This is done by completing the registration form available from reception.


Once you have registered it can take up to 1 hour before you can log in.


If you are over due your medication review this service may become unavailable until you have had the review.


You will need to bring photographic i.d with you when you register to use this facility.



Opening Times

Monday:     08.00 - 18.00
Tuesday:     08.00 - 18.00
Wednesday:     08.00 - 18.00
Thursday:     08.00 - 18.00
Friday:     08.00 - 18.00
Saturday:     Closed
Sunday:     Closed
Extended hours are available at Thornaby on a Tuesday and Ingleby Barwick on a Thursday - 6.30pm - 8pm and everyday from 7.30am at both sites.