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Clinics and services

All clinics and services are available by appointments

GP appointments - any GP (Open access appointments with any GP are available for same day booking every morning, Monday to Friday). Pre-bookable appointments with specific GP are also available in the morning and afternoon, Monday to Friday. Extended hours appointments are also available.

Maternity and antenatal care - Midwife lead services and clinics

Contraception and coil - Practice nurse

Child development clinic - Health visitor and GP

Asthma and COPD clinics - Practice nurse

Coronary Heart Disease (CHD) clinic - Practice nurse

Diabetic clinic - Practice nurse

Hypertension clinic - Practice nurse and health care assistant

Well man and well woman clinics - Practice nurse and health care assistant

Well baby clinic - Health visitor

Immunisation - Practice nurse

Travel health - Practice nurse

Counselling and community mental health services - Referral via GP

Physiotherapy - Referral to the Musculoskeletal Clinic via GP

Minor surgery, vasectomy, gastroscopy, sigmoidoscopy - Dr. Contractor

Minor surgery, wart clinic and cryotherapy - Dr. Patel

Acupuncture - Dr. Kwan

Appointments

Please ring the practice appointment line for an appointment.

Thornaby: 01642 762636

Ingleby Barwick: 01642 352600

Appointment lines are open from 8:30am every morning, Monday to Friday. Patients who ring between 8:30am-11:00am will be offered an open access morning appointment with a doctor or nurse on the same day. Advance pre-bookable appointments are available if patient wishes to see a specific GP. In order to direct you to the most suitable services and appointment with a health care professional, please tell the receptionist the nature of the problem on booking an appointment. If you wish not to disclose the nature of the problem, please advise the staff that it is personal.

Urgent appointments

Same day open access GP appointments are available every morning, Monday to Friday. A duty GP is also available for urgent medical problems for the whole day, everyday, Monday to Friday.

Appointment tips

What if I cannot attend an appointment?

Please notify the practice as soon as possible if you cannot attend an appointment. "DNA" or "Did not attend" appointment is a waste of time and resources of the practice which can be used for other patients. Appointments are in constant high demand. "DNA" appointments increase waiting time for an appointment for all patients and reduces service availability and access for other patients.

What if I have more than one problem to discuss?

Each GP appointment has been given a maximum time of 10 minutes. In order to give your problem the full attention, please try to limit your problem to one for each appointment. If you have serveral problems, please book additional appointments to discuss.

Can I use one appointment for more than one person?

No. If more than one family members need to see a GP, please make separate appointments.

What if I am late for an appointment?

If you are more than 10 minutes late for an appointment, you will be asked to re-book.

Requesting home visits

It is the practice policy to visit only housebound or terminally ill patients. Home visits will NOT be made for children or social reasons. A GP or nurse may ring you prior to a visit is made, to discuss alternatives if appropriate. Please ring before 11:00am to request home visits. Please always try to attend the surgery. The time it takes to do a home visit can be used to see several patients in the practice. You also have the benefit of full surgery equipment and facilities; the doctor will also have full access to your complete medical record and you will most likely be seen sooner.

Telephone message system

Patients may leave a query or message with the receptionist for a GP, who will endeavour to answer at the earliest opportunity.

Nurse triage system

Practice nurse have triage appointments available who may ring patients at home to find out the nature of any medical problems. They may offer advice over the telephone, triage the patient to the most suitable services or offer a face-to-face appointment at the practice.

Register with the practice

If you live within our parctice area of Thronaby and Ingleby Barwick, you may register with the practice. Please fill in the registration forms available from the practice. Your medical records will be requested and transferred from your previous GP. Please note that this transfer process may take some time.

Complaints and suggestions

The practice endeavours and works very hard to provide the highest standard of medical care at all times. However, if you have any cause for complaint or wishes to make a suggestion, please write or make an appointment with our practice manager or practice administrator. The practice has a formal complaint procedure in place, all complaints will be investigated.

Wheelchair access

Wheelchair is available on request.